Download is slow and issues go missing

I bought a year subscription in October and when 2015 came I was unable to load the January issue, so I contacted the magazine support and they told me to do it through Apple as I bought it through iTunes, well I contacted Apple and they asked me to erase the app and reload it,, it started my January issue but I lost other issues that were loaded before, I love this magazine but I think it is best to get the paper subscription.

NN 2012 about FOOD & WINE